Returns & Exchanges
Returns & Exchanges Terms and Conditions
For Online Clothing Sales
Returns for in-store refund, credit note or exchange ONLY within 7 business days. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned. All refund transactions will be carried out using the method of payment for the purchase.
International Orders
Please note that all international orders are final sale.
For In-Store Clothing Sales
Returns in-store refund, credit note or exchange ONLY within 7 business days. Clothing must have tags in place and be in store-bought condition. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned. All refund transactions will be carried out using the method of payment for the purchase.
Final Sale Items
Sale items and personal items such as but not exclusive to swimwear, underwear, jewelry, wellness & beauty products are final sale and may not be returned.
Bermuda Customers
Purchased goods may be returned to the store in Bermuda (The Shops at Hamilton Princess Hotel) For clothing and shoes: purchased items may be returned within 7 business days for a refund, credit note or exchange. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. Sale items and personal items such as but not exclusive to swimwear, underwear, jewelry, wellness & beauty products. are final sale and may not be returned. All refund transactions will be carried out using the method of payment for the purchase.
International Customers (United States Only)
Orders will only be processed and sent to delivery destinations within the United States of America for a minimum of $50 dependent on the destination. Orders will be sent to the delivery address that you have provided. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes or freight forwarders.
Please note that there are restrictions on the locations to which we deliver Products purchased from our Website. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
All international sales are final and no returns will be considered.
Privacy
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you and screen our orders for potential risk or fraud.
We do not collect any other information or share it with other companies or individuals. This website is based on the Shopify platform and Shopify may collect information on users. To see their Privacy Policies, please go to https://www.shopify.com/legal/privacy/customers
Limitation of Liability
This site is provided by The Shops at Hamilton Princess on an "as is" and "as available" basis. The Shops at Hamilton Princess makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of this website is at your own risk. The Shops at Hamilton Princess cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. The Shops at Hamilton Princess will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Applicable Law
By visiting this website, you agree that the laws of the Islands of Bermuda without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Shops at Hamilton Princess.
Changes in Policy
The Shops at Hamilton Princess reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
Shipping
Delivery within Bermuda is $15 for orders less than $250.
Delivery within the United States of America is a minimum of $50 dependent on the destination.
For any other International delivery, please contact us at info@hamiltonprincessshops.com for a quote.